ODD/Y/S/S - Art Contest Winner - Chili Sloop

Thank you for shopping with ODDYSS. We want you to be completely satisfied with your purchase. However, if you need to return an item or seek a refund, please review our return and refund policy outlined below.

 

1. Returns

   1.1 Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels attached.

   1.2 Non-Eligible Items: The following items are non-returnable:

      - Customized or personalized products.

      - Items that have been worn, washed, or damaged after receipt.

      - Items purchased during a sale or promotional period.

   1.3 Return Process: To initiate a return, please contact our customer support team at info@oddyss.com. Provide your order number, item details, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.

   1.4 Return Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

   1.5 Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs and any applicable restocking fees may be deducted from the refund amount.

 

2. Exchanges

   2.1 Eligibility: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

 

3. Damaged or Defective Items

   3.1 If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number, item details, and photographic evidence of the damage or defect. We will guide you through the return process and arrange for a replacement or refund as appropriate.

 

4. Order Cancellations

   4.1 If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not been shipped, we will cancel it and provide a full refund. However, if the order has already been shipped, you will need to follow the return process outlined above.

 

Please note that this Return and Refund Policy applies only to purchases made directly through ODDYSS. If you purchased our products from a third-party retailer, please refer to their return and refund policy.

 

We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

 

If you have any further questions or require assistance, please feel free to contact our customer support team. We are here to help!

 

Thank you for choosing ODDYSS. We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy outlined below for information on shipping methods, delivery times, and other important details.

 

1. Order Processing Time

   1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. Please review the information carefully and contact our customer support team if you notice any errors.

   1.2 Order Processing: We strive to process and ship all orders within 2 to 3 business days from the date of purchase. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

 

2. Shipping Methods and Delivery

   2.1 Shipping Partners: We partner with reputable shipping carriers to ensure efficient and reliable delivery of your orders. The shipping carriers we use may vary depending on your location and the size/weight of the package.

   2.2 Shipping Options: At checkout, you will have the option to select your preferred shipping method. The available options and associated costs will be displayed for your convenience.

   2.3 Estimated Delivery Time: The estimated delivery time depends on the shipping method chosen and your location. Please note that the estimated delivery time is calculated from the date of shipment, not the date of purchase. While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may cause slight delays.

   2.4 Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

   2.5 Shipping Restrictions: We currently offer shipping within [list of countries/regions you ship to]. If your shipping address is outside our shipping zone, we apologize for any inconvenience caused.

3. Shipping Costs and Taxes

   3.1 Shipping Costs: The shipping cost for your order will be calculated based on the weight, dimensions, destination, and selected shipping method. The applicable shipping charges will be displayed at checkout before you complete your purchase.

   3.2 Taxes and Customs Duties: Please note that you may be responsible for any applicable taxes, customs duties, or import fees imposed by your country. These charges are determined by the customs authorities and are beyond our control. We recommend contacting your local customs office for more information regarding such fees.

 

4. Address Accuracy

   4.1 It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before submitting your order. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

 

5. Order Tracking and Support

   5.1 If you have any questions or concerns regarding your shipment, please contact our customer support team. Provide your order number and any relevant details, and we will assist you in tracking your package or resolving any issues that may arise.

 

We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

 

If you have any further questions or require additional information, please feel free to contact our customer support team. We are here to assist you!